Refund & Cancellation Policy

Welcome to himachalroutes.in. We believe in complete transparency regarding your travel plans. Since we operate strictly as a marketing and lead-generation partner for Basera Holidays Pvt. Ltd., this policy outlines the standard cancellation and refund procedures enforced by our fulfillment partner.

1. No Direct Payments or Refunds by Us

As clarified in our Terms & Conditions, himachalroutes.in and Nabhjeet Das do not collect, process, or hold any payments from customers. All tour advances and full payments are made directly to Basera Holidays Pvt. Ltd. Therefore, any eligible refunds will be processed and initiated directly by Basera Holidays Pvt. Ltd. to your original payment source.

2. Standard Cancellation Policy

If you need to cancel your confirmed tour, you must communicate the cancellation request directly to the Basera Holidays support team via email or phone. The standard cancellation charges (applicable on the total package cost) are generally as follows:

• 30 Days or more before the travel date: 25% of the total tour cost will be charged as cancellation fees.
• 15 to 30 Days before the travel date: 50% of the total tour cost will be charged as cancellation fees.
• 7 to 15 Days before the travel date: 75% of the total tour cost will be charged as cancellation fees.
• Less than 7 Days (or No Show): 100% of the tour cost will be charged (No Refund).

*Note: Specific hotels or transport providers may have non-refundable policies during peak season (e.g., Diwali, Christmas, New Year). Your specific cancellation terms will be mentioned on the final confirmation voucher provided by Basera Holidays.*

3. Refund Processing Time

Once a cancellation request is approved by Basera Holidays Pvt. Ltd., the eligible refund amount is typically processed within 7 to 10 business days. The amount will be credited back to the original bank account or credit card used during the booking.

4. Changes and Rescheduling

If you wish to postpone or reschedule your trip instead of canceling, please inform the Basera Holidays team at least 15 days prior to your journey. Postponement is subject to availability and may incur additional charges if hotel tariffs or transport rates have increased for the new dates.

5. Force Majeure (Natural Calamities)

In the event that a tour must be canceled or shortened due to unforeseen circumstances beyond human control (such as landslides, heavy snowfall, roadblocks, or government lockdowns in Himachal Pradesh), Basera Holidays will attempt to offer an alternate itinerary or flexible rescheduling. However, refunds in such cases are strictly subject to the recovery of advances paid to respective hotels and vendors.

6. Contact for Cancellations

To initiate a cancellation or track your refund status, please refer to the contact details provided on your official Basera Holidays booking voucher. For general queries regarding this policy, you may contact our marketing desk at:

• Operator: Nabhjeet Das
• Email: baseraholidays@gmail.com
• Phone: +91-8700107526